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Troubleshooting Tips... Before you call for service
Problem
Not enough
This is normal
water
Washer pauses
Pump filter may be clogged
or has to be
restarted, or
washer door is
locked and will
not open
Door unlocks
This is normal
or press Start
and machine
doesn't operate
Incorrect operation
Control Lock On
Water does not
Automatic self system
enter washer or
checks
enters slowly
Water valve screens are
stopped up
Inlet hose screen washers
are stopped up
Pump filter may be clogged
Fill hoses may be kinked
Water supply is turned off
Energy efficiency
Insufficient water supply
The washer door is open
Incorrect fill hose connection Make sure that the fill hoses connect the hot water supply to
Wrinkling
Improper sorting
Overloading
Incorrect wash cycle
Repeated washing in water
that is too hot
49-3000368 Rev 2
Possible Cause
What To Do
Horizontal washers do not require the tub to fill with water like
top-load washers.
See the Care and Cleaning section on how to clean the
Pump Filter.
Front-load washers start up differently than top-load washers, and
it takes several seconds to check the system. The door will lock
and unlock.
Simply open and close the door firmly; then press Start.
Press and hold the Control Lock button for 3 seconds.
After Start is pressed, the washer does several system
checks. Water will flow several seconds after Start is pressed.
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
See the Care and Cleaning section on how to clean the
Pump Filter.
Check that fill hoses are not kinked or clogged.
Turn on both hot and cold faucets fully.
This is an energy-efficient washer. As a result, the temperature
settings for this washer may be different than for a non-energy-
efficient washer.
Make sure that the water supply is turned on. Make sure that
the water faucets are turned to their completely open position.
The washer door must be closed for all washer cycle
operations. If the door is opened during the washer operation,
all functions will stop, including water filling.
the hot inlet on the washer and the cold water supply to the
cold inlet on the washer (hot to hot, cold to cold).
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Load your washer so clothes have enough room to move
freely.
Match cycle selection to the type of fabric you are washing
(especially for easy care loads).
Wash in warm or cold water.
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