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Troubleshooting Tips... Before you call for service
Problem
Incomplete cycle or
timer not advancing
Loud or unusual
noise; vibration or
shaking
No power/washer not
working or dead
"H2O SUPPLY"
appears in display
"CAnCELEd"
appears in display
"door" appears in
display
Snags, holes, tears,
rips or excessive
wear
Control time wrong
or changes
32
Possible Cause
Automatic load
redistribution
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Cabinet moving
All rubber leveling legs are
not firmly touching the floor
Unbalanced load
Pump filter may be clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
Automatic self system
checks
Water not entering washer
Washer paused or stopped
Door not fully closed or
3 cycles started without
opening door in between
Overloaded
Pens, pencils, nails, screws
or other objects left in
pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
This is normal
What To Do
Timer adds up to 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal
operation.
Do nothing; the machine will finish the wash cycle.
See the Care and Cleaning section on how to clean the
Pump Filter.
Straighten drain hose and make sure washer is not sitting
on it.
Check household plumbing. You may need to call a
plumber.
Ensure there is an air gap between hose and drain.
Washer is designed to move 1/4" to reduce forces
transmitted to the floor. This movement is normal.
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven,
adjust the rubber leveling legs so they are all firmly
touching the floor and locked in place.
Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
See the Care and Cleaning section on how to clean the
Pump Filter.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
Do not exceed maximum recommended load sizes.
See recommended maximum load sizes in the Loading
section.
Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
49-3000368 Rev 2
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