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Printer software information
Wi-Fi troubleshooting
During initial setup, reset setup mode:
If the blue Wi-Fi light is not blinking,
the printer might not be in Wi-Fi setup
mode. Check the control panel and
select "Resume Setup", if prompted.
During printer use, reset Wi-Fi:
1. On the control panel, touch Menu > Settings > Network. Scroll to Restore Network Settings and
touch Restore.
2. Wait for printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
3. If applicable, open HP software and add the printer again.
Other Potential Issues
Computer or mobile device too far
from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
The information contained herein is subject to change without notice.
4
Visit hp.com/start/ojp8120e to install HP software. This software
provides basic print and scan drivers and will help you connect the
printer to a Wi-Fi network.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the printer's
Wi-Fi signal.
Disconnect from a VPN before installing HP software.
You can't install apps from the Microsoft Store when
connected to a VPN. Connect to the VPN again after
finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on the
computer's Wi-Fi while setting up the printer. Disconnect
the Ethernet cable temporarily to complete setup over
Wi-Fi.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find your
network and printer.
Note: Your location is not being determined and no
location information is being sent to HP as part of the
setup process.
Solution
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