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MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES IN THE VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll.
Checking for Blockages in
Checking for Blockages in the
the Wand:
Hand Vacuum:
1. Turn off the vacuum.
1. Turn off the vacuum.
2. Detach the hand vacuum and
2. Remove the hand vacuum from the
floor nozzle from the wand.
wand.
3. Check both ends of the wand for
3. Check all intake openings to the
blockages and debris.
dust cup and remove any debris
or blockages.
4. Clear away any debris or
blockages.
CHECKING FOR BLOCKAGES IN THE
AUTO-EMPTY DOCK (IW3612 SERIES)
Checking for Blockages
Checking for Blockages in the Dock:
in the Charging Post:
1. Unplug the dock.
1. Unplug the dock.
2. Remove the vacuum from the
2. Remove the vacuum from the dock.
dock.
3. Press the latch on the back of
3. Remove the dust bin from the
the charging post and lift the
dock.
post away from the dock.
4. Check the exit for any debris
4. Check the end of the charging
or blockages.
post and top of the dock
for any debris or blockages.
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Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibres, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying
Vacuum lifts area rugs.
1. Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with
Checking for Blockages in the
2. Turn off the unit to disengage from the carpet, then restart.
Floor Nozzle:
The brushroll in the floor nozzle doesn't spin.
1. Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
1. Turn off the vacuum.
2. Detach the wand from the floor
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
nozzle.
Vacuum turns off on its own.
3. Press the brushroll release
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
button and slide the brushroll
issues, and overheating. If vacuum turns off on its own, perform the following steps:
out of the nozzle.
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
4. Clear any blockages and release
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
any debris from the brushroll
3. Check wand, accessories, and inlet openings and remove any blockages.
and floor nozzle.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/Off switch to restart the vacuum.
5. Slide the brushroll back into the
nozzle, ensuring everything is
Battery Indicator Lights on hand vacuum are flashing.
lined up and in place.
• Nozzle Ring Light flashes red (Fig. A): Nozzle clog.
(See the Maintaining Your Vacuum section.)
Contact Customer Service on www.sharkclean.eu
if you experience any of the indications listed below:
• ECO and BOOST LEDs are flashing (Fig. B):
Overcurrent or short.
• All LEDs except ECO are flashing (Fig. C):
• All LEDs except ECO and DETECT are flashing
• All LEDs except BOOST and DETECT are flashing
(Fig. E): Communication.
• DETECT and BOOST LEDs are flashing (Fig. F): There
• DETECT and UI RING are flashing (Fig. G): Debris
Detect Error. Wipe debris detect sensor.
• HEADLIGHTS and DETECT LEDs are flashing (Fig. H):
Edge Detect Error.
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the battery before servicing.
the filters before reinstalling them.
delicately sewn edges.
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
make sure vacuum power is off placing it on the charging dock.
Motor is overheating.
(Fig. D): Overspeed.
may be an electrical problem with the nozzle.
NOTE: If vacuum still does not operate properly, contact Customer Service on www.sharkclean.eu
Fig. A
Fig. B
Fig. C
Fig. D
Fig. E
Fig. F
Fig. G
Fig. H
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