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Troubleshooting –
Coffee Maker will not brew/coffee not dispensing.
• Bold mode will pause during brewing. The coffee stream will stop to
allow coffee to bloom to produce a rich, full-bodied cup of coffee.
• Piercing Needle may be clogged. Always remove Brown Needle Holder.
Clean Piercing Needle in Lid of Coffee Maker as shown on page 10.
• Mineral deposits have formed. Follow "Routine Cleaning" steps on page
10.
• Too little water. Need 10 oz. (296 mL) or more.
Coffee tastes bad.
• Too much water was added or too much/too little ground coffee was
added. Change ratio of water to coffee grounds, or use less water with
coffee pods.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
• Soft water causes poor coffee extraction, which leads to poor tasting
coffee. Use filtered, spring, or bottled water.
Coffee sediment in cup.
• Try a coarser grind of coffee, or add a #1 paper cone coffee filter to
Single-Serve Brew Basket. Make sure hinged lid is closed on Single-
Serve Brew Basket.
Water on counter under unit.
• Overfilled Water Reservoir. Do not add more than 60 oz. (1.8 L)
of water.
If Coffee Maker makes a high-pitched sound, it's a signal that one of the
following occurred:
• Lid was opened either during brewing, or after
Don't open Lid during brewing, and keep Lid closed for 1 minute after
alert.
• Needle clogged. Follow "Clogged Needle" instructions on page 10.
• Single-Serve Brew Basket is loaded with too much fine-grind coffee. Use
a lesser amount of ground coffee. 3 tablespoons (15 g) of ground coffee is
maximum.
10
Single-Serve Side
Control Panel notifications.
• CLOSE LId: Single-Serve Lid is not closed properly. Push Lid down to
lock into place.
• nEEdLE: Brew Basket is overloaded or Needle may have clogged. Make
sure the Green Brew Basket does not have ground coffee above the MAX
fill line. Next, follow "Clogged Needle" instructions on page 10 to clear a
needle clog. If repeated nEEdLE errors occur, follow "Routine Cleaning"
steps on page 10.
•
(Add Water): Not enough water. Add water to Water Reservoir. Touch
(Power ON/OFF) button to clear display and restart brew cycle.
• CLEAn: Coffee Maker will remind user to clean it when necessary. Refer
to Routine Cleaning on page 10.
Coffee overflows from Green Single-Serve Brew Basket.
• Use Green Single-Serve Brew Basket with lid for ground coffee.
• Use a lesser amount of ground coffee. 3 tablespoons (15 g) is
maximum amount of grounds to brew.
• When using whole bean coffee, a standard automatic drip coffee grind
will yield best results. Be careful not to overgrind, since very finely
ground coffee can cause overflow.
• Black Seal around Needle in Brown Needle Holder is missing. Carefully
place seal around needle and push until in place.
Coffee overflows from travel mug or regular mug.
• Manually stop brew cycle, then empty mug. Touch
button to start a new brewing cycle.
Single-serve pod bursts.
• There is variability in single-serve pod manufacturing process which
alert was displayed.
causes some types of single-serve pods to be weaker at seams so foil
seal fails. Try a different brand.
• If you are using softened water or live in an area where your tap water
is naturally soft, this can cause single serve pod issues and Brew
Basket overflows. Use filtered, spring, or bottled water.
(Power ON/OFF)
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