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Spillovers on the
1. Switch the power to the
touch controls
cooktop off.
2. Soak up the spill
3. Wipe the touch control area
with a clean damp sponge or
cloth.
4. Wipe the area completely
dry
with a paper towel.
5. Switch the power to the
cooktop back on.
Hints and Tips
Problem
Possible causes
The induction hob
No power.
cannot be turned on.
The touch controls are
The controls are locked.
unresponsive.
The touch controls are
There may be a slight film of
difficult to operate.
water over the controls or you
may be using the tip of your
finger when touching the
controls.
The glass is being
Rough-edged cookware.
scratched.
Unsuitable, abrasive scourer or
cleaning products being used.
Some pans make
This may be caused by the
crackling or clicking
construction of your cookware
noises.
(layers of different metals
vibrating differently).
The induction hob
This is caused by the technology
makes a low humming
of induction cooking.
noise when used on
a high heat setting.
• The cooktop may beep and turn
itself off, and the touch controls
may not function while there is
liquid on them. Make sure you wipe
the touch control area dry before
turning the cooktop back on.
What to do
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you've checked everything and the
problem persists, call a qualified
technician.
Unlock the controls. See section
'Using your induction cooktop' for
instructions.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should
quieten down or disappear
completely when you decrease the
heat setting.
EN-21
Fan noise coming from
A cooling fan built into your
the induction hob.
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you've turned the
induction hob off.
Pans do not become
The induction hob cannot
hot and appears in the
detect the pan because it is not
display.
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
The induction hob or a
Technical fault.
cooking zone has
turned itself off
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits
in the cooking timer
display).
Failure Display and Inspection
If an abnormality comes up, the induction hob will enter the protective state
automatically and display corresponding protective codes:
Problem
Possible causes
F3/F4
Temperature sensor of the
induction coil failure
F9/FA
Temperature sensor of the IGBT
failure.
E1/E2
Abnormal supply voltage
E3
High temperature of the induction
coil temperature sensor
E5
High temperature of the IGBT
temperature sensor
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
Use cookware suitable for induction
cooking. See section 'Choosing the
right cookware'.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.
What to do
Please contact the supplier.
Please contact the supplier.
Please inspect whether power
supply is normal.
Power on after the power
supply is normal.
Please contact the supplier.
Please restart after the hob
cools down.
EN-22
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