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TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn OFF unit before
troubleshooting.
Ensure the unit is not charging when troubleshooting. Ensure the unit is fully charged and vessel
is properly aligned.
Control panel doesn't turn off.
• Press the
button to turn the unit ON and OFF.
Doesn't mix well; ingredients get stuck.
• When filling the vessel, start with liquid to the MIN LIQUID line, then fresh fruit or veggies, followed by leafy greens or herbs.
Add your seeds, powders, or nut butters. Finish with ice or frozen ingredients.
• If ingredients are routinely getting stuck, adding some liquid will usually help. Ensure you have filled the vessel to or
above the MIN LIQUID line. You can also shake the blender while blending, or turn the blender upside down, start a
blend cycle, and turn it right side up, to move ingredients while blending.
Sip lid is hard to assemble on the vessel.
• Set the assembled motor base and vessel on a level surface. Place the sip lid on the top of the vessel and align the threads
so the sip lid sits flat. Turn clockwise until you have a tight seal.
Vessel is hard to assemble on the motor base.
• Set the motor base on a level surface. Place the vessel on the top of the motor base and align the threads so the vessel sits
flat. When the vessel is properly installed, the LEDs on the display will be solid purple or solid yellow, depending on the battery
level.
PRODUCT REGISTRATION
Please visit ninjakitchen.ca/register/guarantee to register your new Ninja® product within ten (10) days of purchase.
You will be asked to provide the store name, date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering, you
acknowledge you have read and understood the instructions for use and warnings set forth in the accompanying instructions.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit ninjakitchen.ca/page/parts-and-accessories.
FCC WARNINGS
NOTE: This product has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This product generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference
to radio or television reception, which can be determined by turning the product off and on, the user is encouraged to
try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
Increase the separation between the product and receiver. Connect the product into an outlet on a circuit different from
that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
This product complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This product may
not cause harmful interference, and this product must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate this product.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjakitchen.ca/page/parts-and-accessories.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit support.ninjakitchen.ca for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1 855 520-7816 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
ninjakitchen.ca/register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1 855 520-7816 to initiate a warranty claim. You will need the receipts proof of purchase.
We also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will provide
you with return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from one
province or one state to another. Some US states and some Canadian provinces do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
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