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Problems
There is no sound.
Related information
External source connected but no picture or sound.
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problems
HDMI & CEC does not work.
Application Issues
When some apps do not play, this may help resolve the problem.
Problem
Netflix cannot be played.
Media Files
When files do not play, this may help resolve the problem.
Troubleshooting
•
Check whether ARC/eARC is selected at
Sound > Audio Output > Audio Output Selection. If not, you need to
check whether the external power amplifier device is connected to the
ARC/eARC port or optical port of the TV.
•
> Settings > Display & Sound > Audio Output > Digital Audio
Out. You can try to select Auto, Pass Through, PCM, Dolby Audio -
Dolby Digital, or Dolby Audio - Dolby Digital Plus.
•
Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can try
on page 52
•
Confirm that the device is a HDMI & CEC compatible device.
•
Check if the power cable of the HDMI & CEC device is properly
connected.
•
Check the cable connection of the HDMI & CEC device is secure.
Check HDMI & CEC feature of your TV is turned on.
•
> Settings > Channels & Inputs > Inputs > HDMI control
•
Check HDMI & CEC feature of the connected device is turned on.
•
Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
•
> Settings > Apps > See all apps > Netflix > Force stop, then
reopen to try again.
•
You can try to restart the TV at
59
Possible Solutions
> Settings > Display &
/
Possible Solutions
Possible Solutions
> Settings > System > Restart.
> HDMI Format.
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