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Under no circumstances should you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons may cause injury or serious
malfunctioning. Contact the local store where your purchase was made.
When the appliance is not in use for long periods, disconnect from the electricity
supply, empty all foods and clean the appliance, leaving the door ajar to prevent
unpleasant smells.
Troubleshooting
You can solve many common problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before
calling for service.
Problems
Power cut
Unusual noises
The appliance does
not get cold enough
Your appliance
does not get cold at
all
Solutions
If the internal temperature of the Freezer is -18℃ or less
when the power returns, your food is safe. The food in
your Freezer will remain frozen for approx 15 hours with
the door closed. Do not open the Freezer door more
than necessary.
✓ Check the adjustment of the feet of your appliance
and its stability.
✓ Check that it is not touching a wall.
✓ Check that all the movable parts (trays, racks, etc..)
are securely in place.
✓ Check if the temperature is correct. If this is not the
case, adjust the temperature appropriately.
✓ Make sure that you have not placed a large amount
of food or hot food in your appliance.
✓ Be careful not to open the door too often or leave it
open.
✓ Check that the door is closed tightly.
✓ Keep your device away from heat sources.
✓ Make sure that the ventilation around the unit is
respected.
✓ Check that your appliance is connected to the
electrical supply.
✓ Check that the circuit-breaker for your house has
not cut out and that the fuse has not blown or been
unscrewed
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