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11.1 general troubleshooting
symptom
Smoke enters the
room during start-up
Kindling does not
start - fi re smolders.
Smoke enters the
room while re-
loading.
Appliance does not
burn hot enough.
Blower does not run.
Faceplate is cold.
Appliance does not
burn overnight.
Sluggish stove
performance.
problem
Cold air blockage in
Burn a piece of newspaper to establish a draft.
chimney.
Closed doors.
If the fl ame is not getting enough air, fi rst make sure the air control is
open. If additional air is needed, open the doors a small crack only.
Bypass closed.
Open bypass.
Cold air blockage in
Burn a piece of newspaper to establish a draft.
chimney.
Not enough starter paper.
Use additional newspaper, if necessary.
Not enough air.
First make sure the air control is fully open. If additional air is needed,
a small crack in the doors is all that is needed.
Bypass closed.
Open bypass.
Insuffi cient draft.
Chimney height and outside conditions can negatively affect draft. In
these cases, a small amount of smoke may enter the home. Adding
more pipe or a draft-inducing cap may help.
Clean chimney.
Bypass closed.
Open bypass.
Wood is wet.
See "selecting wood" section.
Insuffi cient draft.
Chimney height and outside conditions can negatively affect draft. In
these cases, a small amount of smoke may enter the home. Adding
more pipe or a draft-inducing cap may help.
Clean chimney.
Air control is not wide
Make sure the air control is open all the way. Slide the control back
open.
and forth rapidly to ensure the control is not stuck.
Catalyst not operating at
See catalyst troubleshooting section.
optimal temperature
Appliance is not up to
This is normal. The blower will come on when the appliance is heated
temperature.
up enough to heat the room.
Electricity is cut to the
Check the household breaker or fuse to make sure it is operable.
blower.
Door is ajar.
Appliance door must be closed for blower to operate.
This is normal.
The air leading into the fi replace could come from the exterior. In
these cases, this air comes into the fi rebox and exits the chimney.
This will not damage the appliance.
The doors are not
See "door glass / gasket replacement" section.
sealing.
Bypass open / not
Close bypass.
sealing.
Check gasket.
Combustor is plugged.
Replace combustor.
Burning materials that
Remove the used material and replace with a quality air-dried
produce a lot of char and
seasoned wood.
fl y ash.
Burning unseasoned, wet
Remove the unseasoned wet or small quantities of small wood and
wood or large quantities
replace with quality air-dried seasoned wood. Check with moisture
of small wood while
meter to ensure wood has maximum 20% moisture content.
engaging the catalyst and
operating temperatures
are not met.
troubleshooting
11.0 troubleshooting
test solution
W415-2827 / 02.14.20
EN
53
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