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en Customer Service
Customer Service
Customer Service
If you have any queries, are unable to
Customer Service
rectify faults on the appliance your-
self or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary
or accessory parts that were not
genuine parts and then resulted in a
defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note: Under the terms of the manu-
facturer's warranty applicable to the
location, the use of Customer Service
is free of charge. The minimum dura-
tion of the warranty (manufacturer's
1
Only applies to countries in the European Economic Area
44
warranty for private consumers) in
the European Economic Area is 2
years according to the terms of war-
ranty applicable to the location. The
terms of warranty do not affect other
rights or claims held by yourself un-
der local legislation.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
Product number (E-Nr.) and
production number (FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
→ Fig.
/
1
3
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Technical data
Technical data
Refrigerant, cubic capacity and fur-
Technical data
ther technical specifications can be
found on the rating plate.
→ Fig.
/
1
3
More information about your model
can be found online at https://en-
ergylabel.bsh-group.com
address is linked to the official EU
EPREL product database. At the time
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. This web
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