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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Load is tangling (cont.)
Not cleaning or
removing stains
Odors
Fabric Damage
16
for assistance and to possibly avoid a service call.
Possible Causes
Wash action and/or spin speed too
fast for load.
Wash load not completely
covered in water.
Added more water to washer.
Washer not loaded as recommended.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Fabric damage can occur if the load is
tightly packed.
Garment care instructions may not
have been followed.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle (on some models), wash only a
few items.
Use Whites or Heavy Duty cycle for tough cleaning.
See the "Cycle Guide" to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Run the Clean Washer with affresh
30 washes. See "Washer Care" in "Washer Maintenance."
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See "Washer Care" section.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around washplate.
Do not load garments directly over the center of the washplate.
Load items should move freely during wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
Solution
cycle after every
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