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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
No heat
from smoker.
Circuit breaker trips
or fuse blows.
Smoker does
not generate
enough heat.
Very little or no
smoke coming
from smoker.
POSSIBLE CAUSE
• Smoker is turned off.
• No power.
• Faulty controller or heating
element.
• Another appliance is
plugged into the same circuit
as the smoker (too many
appliances using the
same circuit).
• Moisture or water in the
controller, cord connection
or outlet connection.
• Damaged or frayed cord.
• Damaged electrical connection.
• Smoker was not pre-heated
sufficiently or temperature was
set too low.
• Door left open or unlatched.
• Improper extension cord.
• Not enough wood chips.
• Wood chips are too small.
CORRECTIVE ACTION
• Turn on the smoker.
• Check for any tripped circuit breakers
and reset the breaker, if needed.
• Check for faulty or tripped GFI (Ground
Fault Interrupter) at the outlet. Reset the
GFI or replace, if needed.
• If breaker or GFI continues to trip, use
a different outlet on a separate breaker
circuit.
• Try another working appliance in
the outlet.
• Replace controller or heating element.
• Find another outlet on a separate circuit.
• Keep all connections dry and free from
moisture. DO NOT use this appliance in
the rain or when snow is falling.
• Turn the smoker off, unplug the smoker
and check the cord for damage. Replace,
if needed.
• Replace controller.
• Pre-heat for 15-20 minutes. Increase
temperature settings via controller.
• Close the door and latch the door
before use.
• Use cord rated for outdoor use at 15 amps.
• Check wood chip level. Wood chip box
should be at least 3/4 full.
• To generate proper amounts of smoke,
wood chips should be at least 1 in. - 3 in.
(2.5 cm - 7.6 cm) and no thicker than 1/4
in. (0.6 cm). Wood shavings and wood
chunks are not recommended. DO NOT
use charcoal.
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