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Troubleshooting
Troubleshooting Tips
Most difficulties are easy to fix. Consult the troubleshooting
table for common problems and their solutions. If you continue
to experience problems or need repairs beyond these minor
adjustments, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.
m
WARNING!
Always remove the battery before
performing any adjustments, maintenance, or repairs to your
cordless chain saw.
Troubleshooting Table
Problems
Corrective Action
The saw
•
Check that you have inserted the battery properly
motor fails
and the battery has enough power to work.
to start
•
Make sure that you fully depress, push forward
and hold the safety lock switch before squeezing
the ON/OFF trigger switch.
The saw
runs, but
•
The chain is too tight; re-tension.
the chain
speed is
low
Bar and
•
The chain tension is too tight; re-tension.
chain
•
running
The chain oil tank is empty; refill.
hot and
•
The lubrication holes are plugged; clean them out.
smoking
The saw
motor
•
The chain tension is too tight; re-tension.
runs, but
•
The guide bar or chain is damaged; inspect
the chain
and replace the damaged part.
is not
turning
Chain Maintenance Table
Drive Links
33
Chain Pitch
inches
mm
3/8
9.5
19
Daily Checklist, Cleaning
and Storage
Daily Checklist
To help maintain your pole chain saw for optimum
performance, we recommend you complete this checklist prior
to each work session.
m
WARNING!
Do not insert the battery until you have
completed all of the daily checks.
• Inspect for any visible damage to the chain, guide bar, or
motor housing.
• Inspect the oil port and guide bar rails and clean them to
remove any debris.
• Check the chain tension.
• Check the chain teeth for sharpness.
• Check the bar and chain oil level; fill with only new chain
oil specifically formulated for chain saws.
NOTE: If you notice anything unusual, such as a vibration or an
odd sound, shut the saw OFF immediately. Remove the battery
and check the saw for any damage.
If you cannot find the cause of the problem or are uncertain
what to do, then have the saw inspected by an authorized
Snow Joe
+ Sun Joe
dealer or call the Snow Joe
®
®
Sun Joe
customer service center at 1-866-SNOWJOE
®
(1-866-766-9563) before using it.
m
CAUTION!
• Remove the battery and wait at least five minutes for the
saw to cool before servicing or storing your unit.
• If you drop the saw, carefully inspect it for damage. If the
guide bar is bent, the housing is cracked, the handle is
broken, or if you see any other condition that may affect
the saw's operation, DO NOT USE the tool. Instead, have
it serviced at an authorized Snow Joe
dealer or call the Snow Joe
center at 1-866-SNOWJOE (1-866-766-9563).
Chain Gauge
mm
inches
0.050
1.3
+
®
+ Sun Joe
®
®
+ Sun Joe
customer service
®
®
File Diameter
inches
mm
5/32
4
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