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Problem
Why do I find water in the
waste water drawer?
The coffee quantity is not
what I expected.
My coffee is less warm.
The machine suddenly
switches off after some time.
Possible cause
The used capsule drawer and
waste water drawer catch the
residual water released after
brewing coffee.
The coffee quantity has been
adjusted.
When you brew the first cup of the
day or when it has been a while
since your previous cup of coffee,
the inside of the machine is still
cold when you brew coffee.
If you use a cold, thick-walled cup,
the coffee will cool down
immediately.
The machine is clogged with scale.
You used cold milk.
This is the automatic shut-off
function.
Solution
This is normal.
Readjust the coffee quantity (see
'Adjusting the coffee quantity') or
reset the coffee quantities (see
'Resetting the coffee quantities').
You can pre-heat the machine
and coffee cup by brewing a cup
of coffee first without placing a
coffee capsule.
Use thin-walled cups, as thin-
walled cups will absorb less heat
from the coffee than thick-
walled cups. Make sure the size
of the cup matches the coffee
quantity. Do not brew a small
quantity of coffee in a large cup.
Descale the machine when the
ristretto and lungo button flash
quickly a few times after brewing
(see 'Descaling').
If you drink coffee with cold,
fresh milk, this will cool down
your coffee. You can prevent this
by preheating the milk.
The automatic shut-off function
is programmed to switch off the
machine after 9 minutes of
inactivity to save energy.
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