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Guarantee Period and Statutory
Claims for Defects
The guarantee period is not extended by
the guarantee service. This also applies
for replaced or repaired parts. Any dam-
ages and defects already present at the
time of purchase must be reported imme-
diately after unpacking. Repairs arising
after expiry of the guarantee period are
chargeable.
Guarantee Cover
The product has been carefully produced
in accordance with strict quality guidelines
and conscientiously checked prior to deliv-
ery.
The guarantee applies for all material and
manufacturing defects. This guarantee
does not extend to cover product parts
that are subject to normal wear and may
therefore be considered as wearing parts
or to cover damage to breakable parts.
This guarantee shall be invalid if the
product has been damaged, used incor-
rectly or not maintained. Precise adher-
ence to all of the instructions specified in
the operating manual is required for prop-
er use of the product. Intended uses and
actions against which the operating manu-
al advises or warns must be categorically
avoided.
The product is designed only for private
and not commercial use. The guarantee
will be invalidated in case of misuse or im-
proper handling, use of force, or interven-
tions not undertaken by our authorised ser-
vice branch.
Processing in Case of Guarantee
To ensure efficient handling of your query,
please follow the directions below:
• Please have the receipt and identific-
ation number (IAN 436147_2304)
ready as proof of purchase for all en-
quiries.
12
• Please find the item number on the rat-
ing plate.
• Should functional errors or other de-
fects occur, please initially contact the
service department specified below by
telephone or by e-mail. You will
then receive further information on the
processing of your complaint.
• After consultation with our customer
service, a product recorded as defect-
ive can be sent postage paid to the
service address communicated to you,
with the proof of purchase (receipt)
and specification of what constitutes
the defect and when it occurred. In or-
der to avoid acceptance problems and
additional costs, please be sure to use
only the address communicated to you.
Ensure that the consignment is not sent
carriage forward or by bulky goods,
express or other special freight. Please
send the appliance inc. all accessories
supplied at the time of purchase and
ensure adequate, safe transport pack-
aging.
Repair service
For repairs that are not covered by
warranty , contact the service centre.
They will gladly create a cost estimate for
you.
• We can only work on devices which
are sent in properly packed and with
postage paid.
Note: Please send your device
cleaned and with an indication of the
defect to the address named for the
service centre.
• The following are not accepted:
devices sent in without prepaid post-
age, sent as bulky goods, sent as an
Express shipment, or devices sent as
any other form of special freight.
• We will dispose of defective devices
you ship to us free of charge.
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