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seal or an incorrectly fitted, or overly heavy, decor door. For more information see the
troubleshooting section on ice.
Please note: If you are regularly finding pools of water in the freezer, frost build-ups, or you notice
that the compressor is always running, then it is likely that the door is not sealing properly. This
could be due to a defective door seal or an incorrectly fitted, or overly heavy, decor door. For more
information see the troubleshooting section on ice on page 12.
Availability of spare parts
Thermostats, temperature sensors, printed circuit boards and light sources are available for a
minimum period of seven years after placing the last unit of the model on the market.
Door handles, door hinges, trays and baskets for a minimum period of seven years and door
gaskets for a minimum period of 10 year, after placing the last unit of the model on the
market.
Troubleshooting
If you have any problems with your appliance, you should check the troubleshooting prior to calling
Montpellier Customer Care.
If the appliance is not working, check:
• That there is power to the appliance.
• The house fuses are intact and the fuse in the plug has not blown.
• The freezer has not been turned off
• The plug socket is functioning fine. To check this, plug another electrical appliance in to see if the
socket is faulty.
If the appliance is working, but not very well, check:
• The appliance is not overloaded.
• The thermostat is set to an appropriate temperature.
• The doors are closing properly.
• The cooling system at the rear of the appliance is clean and free of dust, and not touching the
rear wall.
• There is enough ventilation at the side and rear walls.
• This can be due to the decor door(s) not being properly fitted, causing the freezer door to not
close properly thus letting warm air in. If you are at all unsure, ask your fitter to check the decor
doors.
If the appliance is noisy, check:
• The appliance is level and stable.
• The side and rear walls are clear, and there is nothing resting on the appliance.
• Note: The cooling gas in the system may make a slight bubbling or gurgling noise, even when the
compressor is not running.
If the appliance is beeping, check:
• That the door is closed.
If there's water in the base of the freezer, check:
• Check that there is some resistance when opening the door of the appliance. If it opens at the
slightest touch it may mean that the door seal needs to be replaced.
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