Trouble Shooting
Problem
APP
Handle does not
operate
(properly) with
TM
Oral-B
App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first
use).
1. Short stutter-
ing sounds/
flashing light
every
30 seconds
or after
2 minutes.
2. Handle does
not operate
any timer.
Possible reason
1. Oral-B
TM
App is turned off.
2. Bluetooth interface is not acti-
vated on smartphone.
3. Radio transmission is deactivated
on handle; radio transmission
display (6) is turned off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B
Original app functionality wanted.
Battery has a very low charge
level; no lights illuminate.
1. «Professional timer» or
«2-Minute timer» activated.
2. Timer has been modified/
deactivated via App.
TM
App.
Remedy
1. Turn on Oral-B
TM
2. Activate Bluetooth interface on
smartphone (described in its user
manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio trans-
mission display (6) turns on.
4. Pair handle and smartphone
again via app settings. Keep your
smartphone in close proximity
when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/
Bluetooth Smart in order to pair
handle. Check App Store
TM
Google Play
for compatible
smartphones.
6. Radio transmission is deactivated
while handle is placed on
plugged-in charger.
7. Download latest Oral-B
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
1. Set your timer to 2-Minute timer
(stuttering sounds/flashing light
after 2min); or set your timer to
Professional timer (stuttering
sounds/flashing light every
30 seconds). Follow steps under
«Timer setup».
2. Use App to change timer settings
or perform factory reset (see
App Trouble Shootings).
App.
(SM)
or
TM
App.
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