Epson Perfection 4870 Série Guide Rapide page 14

Troubleshooting
Problem
You see an error message
when you try to scan, or
the scanner doesn't scan.
The corner of your photo
is not scanned.
You can't scan negatives or
slides.
You're using the
transparency unit, and the
colors of your negative film
preview look strange.
You see light vertical lines
on the scanned image.
For additional troubleshooting help, see your electronic Reference Guide.
14
Tips and Troubleshooting
Solution
Make sure the scanner is connected to your
computer, plugged into a power source, and the
scanner is turned on.
Turn the scanner off and then back on to reset it.
Make sure both transportation locks are unlocked.
Move your photo at least 0.06 inch (1.5 mm) away
from the top and right edge of the document table.
Make sure the transparency unit cable is connected
to the scanner and the reflective document mat is
removed. If the transparency unit cable is not
connected, turn off the scanner, connect the cable,
and turn the scanner back on.
Try using Home or Professional Mode instead of
Full Auto Mode. Make sure the Document Type or
Film Type matches what you're scanning: either
Color Negative Film, B&W Negative Film, or
Positive Film (for slides and transparencies).
Also, make sure the scanner glass is clean and the
film holder is positioned correctly.
Make sure you've selected the correct Document
Type/Film Type in EPSON Scan.
If your film is not faded, make sure the Color
Restoration option is not selected.
The calibration space (the small rectangle of glass
at the top the document glass) may contain dirt or
dust. Clean the calibration space with a lint-free
cloth.