• Confirm that your SIM card has sufficient balance. If your SIM card
is new, ensure that it has Internet access.
• The PIN verification feature may have been enabled. 1) Open the
device management app, and go to Advanced Settings > PIN
Management to enter the correct PIN code. 2) Disable this feature
if you don't want to enter your PIN on a regular basis.
• If the issue persists, restore your Mobile WiFi to its factory settings
and try again.
What should I do if I can't connect to my Mobile WiFi
after a period of inactivity?
Your Mobile WiFi may be in sleep mode or powered off.
• Press the Power button on your Mobile WiFi. If indicators light up,
your Mobile WiFi was in sleep mode. In this mode, your Mobile WiFi
automatically disables Wi-Fi to save power. You can disable the
sleep mode through the device management app.
• If there is no response after you press the Power button, your
Mobile WiFi is powered off. Press and hold the Power button to
power it back on.
Avoid using your Mobile WiFi where active wireless devices are
prohibited (such as during flights), and ensure that it is powered
off.
Legal Notice
The product described in this manual may include copyrighted software
of licensors. Customers shall not in any manner reproduce, distribute,
modify, decompile, disassemble, decrypt, extract, reverse engineer,
lease, assign, or sublicense the said software, unless such restrictions
are prohibited by applicable laws or such actions are approved by
respective copyright holders.
Trademarks and Permissions
LTE is a trademark of ETSI.
®
Wi-Fi
, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks
of Wi-Fi Alliance.
Other trademarks, product, service and company names mentioned
may be the property of their respective owners.
Notice
Some features of the product and its accessories described herein rely
on the software installed, capacities and settings of local network, and
therefore may not be activated or may be limited by local network
operators or network service providers.
Thus, the descriptions herein may not exactly match the product or its
accessories which you purchase.
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