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Troubleshooting/error messages
Symptoms
Sound is not played back when iPod/iPhone is
selected as the source.
Sound is distorted.
Video is not played back.
iPod/iPhone cannot be charged.
"No Signal"
"Check Antenna"
"Check Tuner"
"Channel Not Available"
"Ch Unsubscribed"
"Subscription updated. Press [OK] to continue." Your subscription is updated. Press [OK] button to
"Subscription updated. Switch to the AV screen
to continue."
No sound and video can be played back.
Remedies/Causes
iPod is connected as a Bluetooth audio player. Set <BT
Audio> to <Off>. (☞ page 109)
Deactivate the equalizer either on this unit or the
iPod/iPhone.
Check the connection of USB Audio and Video cable (KS-
U49, not supplied).
Connect iPod/iPhone directly to the unit without using a
USB hub.
Make sure the Satellite radio antenna is mounted outside
the vehicle. Move vehicle to an area with a clear view of
the sky.
• Check the Satellite radio antenna connection and make
sure it is firmly attached to the tuner.
• Check the Satellite radio antenna cable to see whether
it is bent or broken. If the antenna cable is damaged,
replace it.
The communication is disconnected or an error occurs.
Wait for a while.
Selected channel is no longer available or is unauthorized.
Select another channel or continue listening to the
previous channel.
Selected channel is not part of your current subscription
plan. Call 1-866-635-2349 to subscribe.
continue.
Your subscription is updated. To continue, switch to the
AV screen and then press [OK] button.
• Turn on the external component if it is not on.
• Connect the external component correctly.
• Check whether <AV Input> setting is correct for <AV-
IN>. (☞ page 86)
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