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Statement of Limited Product Warranty
What this Warranty Covers & Who it
Applies to
The limited warranty provided by BSH Home Appliances
("Thermador") in this Statement of Limited Product
Warranty applies only to the Thermador appliance sold to
you ("Product"), provided that the Product was
purchased:
•
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
•
New at retail from a BSH authorized dealer or directly
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
•
Within the United States or Canada, and has at all
times remained within the country of original
purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to register your Product; while not
necessary to effectuate warranty coverage, it is the best
way for Thermador to notify you in the unlikely event of a
safety notice or product recall.
How Long the Warranty Lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven
hundred and thirty (730) days from the date of the original
delivery. The foregoing timeline begins to run upon the
date of the original delivery, and shall not be stalled,
tolled, extended, or suspended, for any reason
whatsoever.
This Product is also warranted to be free from
cosmetic defects in material and workmanship such as
scratches of stainless steel, paint/porcelain blemishes,
chips, dents, or other damage to the finish) of the Product,
for a period of sixty (60) days from the date of delivery or
closing date for new construction. This cosmetic warranty
excludes slight color variations due to inherent differences
in painted and porcelain parts, as well as differences
caused by kitchen lighting, product location, or other
similar factors. This cosmetic warranty specifically excludes
any display, floor, "As Is", or "B" stock appliances.
Repair/Replace as Your Exclusive
Remedy
During this warranty period, Thermador or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured
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with a defect in materials or workmanship. If reasonable
attempts to repair the Product have been made without
success, then Thermador will replace your Product
(upgraded models may be available to you, in
Thermador's sole discretion, for an additional charge).
Nothing in this warranty requires damaged or defective
parts to be replaced with parts of a different type or
design than the original part. All removed parts and
components shall become the property of Thermador at
its sole option. All replaced and/or repaired parts shall
assume the identity of the original part for purposes of
this warranty and this warranty shall not be extended with
respect to such parts. Thermador's sole liability and
responsibility hereunder is to repair manufacturer-
defective Product only, using a Thermador authorized
service provider during normal business hours. For safety
and property damage concerns, Thermador highly
recommends that you do not attempt to repair the
Product yourself, or use a non-authorized service provider;
Thermador will have no responsibility or liability for
damage resulting from repairs or work performed by a
non-authorized service provider. Authorized service
providers are those persons or companies that have been
specially trained on Thermador products, and who
possess, in Thermador's opinion, a superior reputation for
customer service and technical ability (note that they are
independent entities and are not agents, partners,
affiliates or representatives of Thermador). Nevertheless,
taking your product to be serviced by a repair shop that is
not affiliated with or an authorized dealer of Thermador
will not void this warranty. Also, using third-party parts will
not void this warranty. Notwithstanding the foregoing,
Thermador will not incur any liability, or have
responsibility, for the Product if it is located in a remote
area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or
environment; in any such event, if you request, Thermador
would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be
fully liable and responsible for any travel time or other
special charges by the service company, assuming they
agree to make the service call. Further, to the extent you
have installed the Product in a difficult-to-access location
or have otherwise installed temporary or permanent
fixtures that create barriers to accessing or removing the
Product, Thermador will not incur any liability for, or have
responsibility, for work or costs associated with moving
the Product or otherwise creating access to the Product in
order to repair or replace it. All such costs shall be your
sole responsibility.
Use and Care Guide
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