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Troubleshooting
Additional Display Codes
Error Codes
The Tripp Lite SRCOOL12K has the ability to continually monitor itself. Should an error occur, the display will show one of 5 error codes below:
Error Code
Description
E0
Internal Communication Error
E1
Indoor Temperature Sensor Error
E2
Internal Temperature Sensor Error
E3
Refrigerant Error
E4
Water Full
dF Code
"dF" will display when the SR(X)COOL12K detects a condition in which the coil is operating below 33.8° F (1° C) for more than 15 minutes.
During a dF code event, the unit's fans will run without the compressor to prevent the evaporator from freezing up. Once the coil temperature is
above 33.8° F (1° C), the compressor will resume normal operation.
If this condition persists, the unit is operating in an environment that is too cold. Tripp Lite recommends that the unit operate in Dehumidify mode
only if operating temperatures are below 68° F (20° C). See Low Temperature Operation in section 6-3 for more information.
Storage and Service
Storage
Before storing the unit, confirm that the ducts and vents are secured or removed and cared for properly. Also confirm that the unit is drained of
condensation.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs are also
available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these
steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the
instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit's model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the
product for service using an insured carrier to the address given to you when you request the RMA.
(continued)
Code E4 can be cleared by emptying the water tank. Consult the Alarm entry in the Operation
section for details.
For Codes E0, E1, E2, and E3 follow these steps:
1. Power cycle the unit by unplugging it from the source for 5 minutes.
2. Plug the unit back in.
3. Restart the unit.
If the code remains clear, continue to operate the unit as normal. If the code returns, please
contact Tripp Lite for further instructions.
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