Rectifying minor faults yourself
Before calling After-sales Service:
Check whether you can rectify the fault yourself by using the notes below.
You must pay the cost of the After-sales Service call out – even during the guarantee period.
Appliance
Problem
Appliance is not cooling/
freezing.
The lighting is not working.
The display does not light up.
The refrigeration unit switches
on with increasing frequency
and for longer periods.
The fridge compartment/
freezer compartment is too
cold.
The (LED) lighting does not
work.
Unpleasant smells are
noticeable.
Warning beeper sounds or
temperature indicator flashes.
It is too warm in the fridge or
freezer compartment. Food is
at risk.
Fresh food compartment (if
existing) does not cool.
Ice-maker
Problem
Ice-maker not working.
Ice-maker is not making
enough ice or the ice is
misshapen.
Possible cause
Power cut.
Circuit-breaker is switched off.
Power plug not properly plugged in.
The appliance door is being opened
frequently.
The ventilation openings are covered. Remove any obstructions.
Placing large quantities of food in the
appliance.
The temperature setting is too low.
The LED lighting is faulty.
Light switch is sticking.
The appliance door was opened for
too long.
The lighting switches off after
approx. 10 minutes.
Strongly smelling food not packed in
air-tight containers.
Appliance door is open.
Too much food was stored at once.
Disconnect the appliance from the
mains (power failure or power plug
pulled).
Possible cause
Ice-maker is not connected to the
power supply.
Ice-maker is not receiving a supply of
water.
The temperature in the freezer
compartment is too high.
Appliance or ice-maker has only been
switched on for a short time.
A large quantity of ice has been
dispensed.
Low water pressure.
Water filter clogged or used up.
Remedy
Check whether there is power to the
appliance.
Check circuit-breaker.
Check whether power plug is properly
plugged in.
Do not open the appliance door
unnecessarily.
Switch on fast cooling/fast freezing function.
Set a higher temperature.
See section headed Lighting (LED).
Check whether you can move the light
switch.
After closing and opening the appliance
door, the lighting is switched on again.
Clean the appliance. Pack strongly smelling
food in air-tight containers (see section
headed Smells).
See section headed Alarm functions.
Reset the desired temperature.
Remedy
Call After-sales Service.
Make sure that the water supply is properly
connected.
Check the freezer compartment temperature
setting and set it slightly colder if necessary.
It takes roughly 24 hours for ice production
to start.
It takes roughly 24 hours for the ice-cube
container to be refilled.
The appliance should only be connected to
a water supply with the specified pressure
(see section headed Connecting the
appliance, subheading Water connection).
Replace water filter.
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