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4. TROUBLESHOOTING
Problem
The product does not
turn on and/or does
not respond to the
remote control.
The rotating head is
not moving.
38
Cause
The product plug is
not properly seated
in the wall outlet or
USB port.
The battery is not
inserted correctly
into the remote
control.
The remote control
battery has stopped
working.
The remote control
is too far from the
product.
The IR signal is
blocked by obsta-
cles.
The rotation is
turned off.
The rotating head's
motor is broken.
Solution
Make sure the plug is
properly inserted into the
outlet or USB port.
Make sure the battery is
inserted correctly and the
polarity is correct.
Replace the remote con-
trol battery with a new
CR2025 battery.
Move the remote control
closer to the product, less
than 5 meters away.
Make sure nothing is in
the way between the
remote control's IR signal
transmitter and the
product's IR signal
receiver.
Press the STOP/START
button to turn on the
rotation of the head.
Please contact our
customer service at
service@auronic.nl.
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