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Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the cooktop wired properly?
See the Installation Instructions for more information.
Cooktop will not operate
Is your cooktop really not operating?
Elements start and stop glowing when turned on because the
cooktop elements cycle on and off to reach the right
temperature. In low settings, such as Keep Warm, the
elements do not glow but will still maintain the right
temperature. This is part of the normal operation of the
product.
On models with knob controls, is the control knob set
correctly?
Push in the knob before turning to a setting.
On models with touch-activated electronic controls, is
the "Control Lock" cooktop lockout set?
Press and hold "Control Lock" for 3 seconds
Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the
burner on again. If the cooktop was beeping at the time the
burner stopped working, see "Cooktop is beeping" in this
section.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop is beeping
Is the cooktop beeping once every 15 seconds?
If any key is pressed and held for longer than 15 seconds, the
cooktop will start beeping. Remove any objects left on the
control area, or wipe any debris from the control panel
surface. If the cooktop continues beeping for longer than
15 minutes, the control panel will lock, and the F1E0 code will
appear in the display. See "Cooktop is displaying F1E0 code"
in this section.
TROUBLESHOOTING
Cooktop is displaying F1E0 code
Is the cooktop locked and displaying F1E0 code?
Cooktop is displaying F1E0, indicating that one or more keys
are permanently pressed. Follow the steps below.
F1E0 code
1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See
"General Cleaning" section.
3. Disconnect power or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If after 1 minute the cooktop displays F1E0 again, call for
service.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the cooktop control set to the proper heat level?
See the appropriate "Cooktop Controls" section for your
model.
Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Does it appear to take longer than usual to cook food at a
certain power level or some power levels do not perform
as well as usual?
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all the
elements in use without any visual or audible feedback. Allow
the cooktop to cool down for 30 minutes to resume normal
cooking performance. See the appropriate "Cooktop
Controls" section for your model.
Cooktop element is warm but does not glow red
Is the control knob set to Simmer or Melt?
If the control knob is set to Simmer or Melt, the element
glows red for just a few seconds over large periods of time.
Is the Keep Warm element being used?
The Keep Warm element does not glow red. See the
appropriate "Keep Warm" section for your model.
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