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26 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Troubleshooting
Problem
The surface units will
You may be using inappropriate cookware.
not maintain a
• Use pans which are flat and match the diameter of the surface unit selected.
rolling boil or will not
cook fast enough.
In some areas, the power (voltage) may be low.
• Cover the pan with a lid until the desired heat is obtained.
The surface units will
A fuse in your home may be blown or a circuit breaker may have tripped.
not turn on.
• Replace the fuse or reset the circuit breaker.
The cooktop controls are set improperly.
• Check if the correct control is set for the surface unit you are using.
Areas of
Food spillover was not cleaned.
discoloration on the
• Refer to the Maintenance section.
cooktop.
The surface is hot and the model features a light colored cooktop.
• This is normal. The surface may appear discolored when it is hot. This is temporary and will
The surface unit
The element will cycle on and off to maintain the power setting.
frequently cycles on
• This is normal operation, and not a system failure. Cycling at the high power setting is
and off.
The surface unit
The unit is still on and hot.
stops glowing when
• This is normal.
changed to a lower
setting.
Scratches or
The cooktop is being cleaned improperly.
abrasions on the
• Scratches are not removable. Tiny scratches will become less visible in time as a result of
cooktop surface.
Cookware with rough bottoms was used on the cooktop or there were coarse particles
(eg. salt or sand) present between the cookware and the surface of the cooktop.
• To avoid scratches, follow the recommended cleaning procedures. Make sure cookware
Cookware has been slid across the cooktop surface.
• To avoid scratches, follow the recommended cleaning procedures. Make sure cookware
Brown streaks or
Boilovers have been cooked onto the surface.
specks.
• Wait until the surface cools down. Then, use a single-edge razor-blade scraper at
• See the Maintenance section.
disappear as the glass cools.
normal and can occur if the cookware is too small for the cooktop element or if the
cookware bottom is not flat. Use the cooktop as usual.
cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents.
These agents may damage the surface of the product.
bottoms are clean before use, and use cookware with smooth bottoms.
bottoms are clean before use, and use cookware with smooth bottoms.
approximately a 45° angle against the glass surface to remove the soil.
Possible Cause & Solution
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