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Troubleshooting
Descriptions :
The illuminators 6), 9) or 12) are defec-
tive.
The motor no longer works.
Camera 2) malfunctions or does not
work. A "License Error" or "License Not
Found" message appears.
The PC or monitor no longer works.
Table glass 13) is broken or scratched.
The crank 10) in column 11) rotates
and the column isn't moving.
A clutch 8) or 18) of the table 14) no
longer works.
Software problem
For any other case, please contact us
by referring to the serial number on the
machine identification 16)
22
Procedures :
1. Contact our technical service.
1. Check that the camera cable 1) is correctly
inserted on the computer side.
2. Connect the camera cable 1) to another port
(usually blue for USB3 models).
3. 3. Check, by disconnecting and reconnecting
it, that a device connected to the computer
(external hard disk, loudspeaker, etc.) does
not interfere with the camera signal.
4. Refer to our "OptiVID" operating instructions
5. If this is not enough; contact our technical
department.
1. Check that the cables are correctly
connected in the plugs.
2. If this is not enough; contact your IT
department or, if necessary, our technical
department.
1. Order a spare glass.
Optimum 150: VER-000078.
Optimum 200 and 200M: VER-007974.
1. Contact our technical support.
1. Order a replacement clutch :
Optimum 150: MEC-011889.
Optimum 200: Contact our technical support.
1. Press the F1 key on your keyboard and refer
to the online help.
2. Turn off the screen saver and automatic log-
out.
3. Turn off your PC completely, wait
10 seconds and turn it back on.
4. If this is not enough; contact your IT depart-
ment or, if necessary, our technical support.
Tel: +41 (0)32 365 51 31
Fax: +41 (0)32 365 76 20
Email: info@marcel-aubert-sa.ch
Optimum$24.docx
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