Problem
Motor does not start
Poor results
Abnormal vibrations
Battery LED lights will
not illuminate
Should you need repair parts or service, simply contact us at 1-800-313-5111.
Be sure to provide all pertinent facts when you call.
REPAIR PARTS
Please record your serial number in the space provided below.
• NAME OF ITEM
• MODEL NUMBER
• SERIAL NUMBER
Call us first with questions about operating or maintaining this product at 1.800.313.5111
between 8:00 a.m. – 5:00 p.m. Eastern Standard Time, or send emails to earthwise@reelin.com.
TROUBLESHOOTING
Possible causes
Battery not making contact.
Lock off not fully operated.
Battery not installed properly.
Battery not charged.
Drive belt worn or damaged.
Auger worn or damaged.
Discharge blocked.
Drive belt worn or damaged.
Auger worn or damaged.
Scraper blade worn or damaged.
Battery in sleep mode
Snow Thrower
SN74018
CALL US FIRST !!
The Great States Corporation
American Lawn Mower Company
www.earthwisetools.com
Remedy
Check battery is fully inserted.
Check that lock off is fully forward prior to moving
trigger.
Check battery installation.
Check battery charging requirements.
Replace the drive belt.
Replace the auger. Ensure the screws and nuts are
properly tightened.
Switch off the snow thrower, remove the battery
pack, and clean the discharge.
Replace the drive belt.
Replace the auger. Ensure the screws and nuts are
properly tightened.
Replace the scraper blade. Ensure the screws are
properly tightened.
Place battery on charger for one to two minutes.
SERVICE
830 Webster Street
Shelbyville, IN 46176
16