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TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and correct any failures.
Symptom
Scale does not turn on
Questionable weight or
the scale does not zero
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the
displayed
The display shows "Over"
message
The display shows
"Lo" message
Possible Cause
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. External object interfering
with the scale
2. The display did not show
"0.0" before weighing
3. Scale is not placed on a
level floor
4. Scale is out of calibration
The patient is not standing
still
The load on the scale
exceeds the capacity
(660 lb / 220 kg)
The batteries are depleted
19
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Corrective Action
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
1. Remove interfering object
from the scale
2. Ask the patient to get off the
scale, zero the scale and begin
weighing process again
3. Place the scale on a level
floor and begin weighing
process again
4. Check weight with known
weight value
Ask the patient to stand still
Remove the excess weight and
use the scale according to its
limits
Replace batteries according to
instructions
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