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Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved after
sales service or a qualified professional.
Problem
Possible cause
Appliance does
The power cord is not plugged in
not work.
or is loose.
Fuse has blown or is defective.
Outlet is defective.
Appliance
Temperature is set too cold
freezes or cools
too much.
Food is not
Temperature is not properly set.
frozen enough.
Door was open for an extended
period.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
The appliance is near a heat
source.
Heavy
build-up
The door seal is not sealing.
of frost on the
door seal.
Water on the
Water drain hole is blocked.
floor.
Appliance
This is normal. Heat exchanger
surfaces are hot
parts are located in the
when in use.
sidewalls.
Door open
The refrigerator and/or freezer
audible alarm
door stayed open too long
(depending on
model)
Unusual noises
The appliance is not level.
The appliance is touching the
wall or other objects.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the anomaly, only call our approved
after sales service or a qualified professional.
All manuals and user guides at all-guides.com
Solution
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired
by an electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location
section
Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool
setting). At the same time, handle the
heated door seal with your hands to ensure
that the appliance seals.
Please refer to the "Care and cleaning"
section.
Wear gloves when touching the sidewalls if
necessary.
Close the door
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the component
out of the way.
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