14
What to do if...
Problem
There is no spark when you
try to activate the spark gen‐
erator.
The flame extinguishes im‐
mediately after ignition.
The flame ring is uneven.
If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Make sure, you
operated the hob correctly. If not the
servicing by a service technician or dealer
Possible cause
The hob is not connected to
an electrical supply or it is
connected incorrectly.
The fuse is blown.
Burner cap and crown are
placed incorrectly.
Thermocouple is not heated
up sufficiently.
Burner crown is blocked with
food residues.
will not be free of charge, also during the
warranty period. The instructions about
the Service Centre and conditions of
guarantee are in the guarantee booklet.
Remedy
Check if the hob is correctly
connected to the electrical
supply.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
Place the burner cap and
crown correctly.
After lightning the flame,
keep the knob pushed for
equal or less than 10 sec‐
onds.
Make sure that the injector
is not blocked and the burn‐
er crown is clean.