8. TROUBLESHOOTING
The following simple issues may be handled by the user. Please call the after-sale service department
if the issues are not settled.
PROBLEMS
Non-operational unit
Odor
Long-term operation of
compressor
Light does not work
The doors do not close
properly
Loud noises
IMPORTANT
The appliance may emit heat during operation, especially in summer, due to heat radiation from
the condenser. This is normal.
Condensation: Condensation may appear on the outside surface and on the freezer door seals
when the ambient humidity level is high. This is a normal phenomenon. Condensation can be
wiped off with a dry towel.
Buzzing/Humming: The unit may emit a buzz (noise) generated by the compressor, especially
when starting and stopping.
TO CONTACT THE AUTHORIZED SERVICE CENTRE:
T : 450.963.1303 / 1.888.651.2534
Email :
customer@agintl.qc.ca
Opening hours : Monday to Friday 8h30 to 16H30 EST
CAUSES AND SOLUTIONS
Make sure the appliance is plugged in and properly connected to power
source.
Low voltage.
Power failure or short-circuit.
Odorous foods should be properly and tightly wrapped.
Verify for presence of rotten food that may need to be discarded.
Check if the unit needs to be cleaned.
The appliance may operate for a longer period of time in summer when
the ambient temperature is higher.
Do not fill the appliance with too much food at one time.
Do not store foods until they are cooled - at room temperature.
Frequency of door opening may cause compressor to run longer.
Verify if the appliance is properly connected to power source.
The light is damaged or worn out.
The appliance door is blocked by food containers.
The appliance is Too full.t
Appliance is not levelled preventing the door from shutting properly .
Make sure food is stored properly.
Make sure the appliance is levelled.
Make sure the refrigerator components are correctly in place.
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