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Problem
Suds in the tub
Detergent left in
dispenser cups
Black or gray marks
on dishes
Dishes don't dry
Control panel
responded to inputs
but dishwasher never
filled with water
Stained tub interior
Dishwasher won't run
Control panel lights
go off when you're
setting controls
Water standing in the
bottom of the tub
Possible Cause
Wrong detergent
Rinse agent was spilled
Dishes or utensils are blocking
the detergent cup
Aluminum utensils have
rubbed against dishes
Door not opened immediately
after CLEAN light came on
Low inlet water temperature
Rinse agent dispenser is
empty
Door may not be completely
closed
Water valve may be turned off
An overall yellow or brown
film can be caused by iron
deposits in water
White film on inside surface—
hard water minerals
Fuse is blown or circuit
breaker is tripped
Power is turned off
Control panel is locked
Reboot your control
Time too long between
touching of selected buttons
Air gap is clogged
High drain loop or air gap not
installed
Troubleshooting Tips
Dishwasher
What To Do
Use only high quality automatic dishwasher detergents to avoid
sudsing. Cascade
Platinum™ ActionPacs™ or
®
Automatic Dishwashing Detergent
use in all
Monogram
dishwashers.
Always wipe up rinse agent spills immediately.
Reposition the dishes, so the water from the lower spray arm
can flush the detergent cup. See the Loading section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See the
Loading section.
Remove marks with a mild, abrasive cleaner.
For proper drying, the dishwasher door must be opened
immediately after the CLEAN light comes on.
Make sure inlet water temperature is at least 120°F.
Use WASH TEMP BOOST.
Select a higher cycle, such as HEAVY.
Check the rinse agent dispenser and fill as required.
Make sure the door is firmly closed.
Make sure water valve (usually located under the sink) is
turned on.
A special filter in the water supply line is the only way to correct
this problem. Contact a water softener company.
Monogram recommends high quality rinse agents such as Cascade
Platinum™ Power Dry™ Rinse Aid or
to help prevent hard water mineral deposits from forming.
Run dishwasher with citric acid to remove mineral deposits. You
can order citric acid #WD35X151 through Monogram by calling
800-444-1845 or visiting Monogram.com. In Canada, call
800-661-1616. Alternatively, purchase Cascade
Dishwasher Cleaner or Finish
follow the directions on the label.
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
In some installations, the power to the dishwasher is provided
through a wall switch, often located next to the disposer switch.
Make sure it is on.
Unlock control panel. See the Getting started section.
Turn off power to the dishwasher (at circuit breaker or wall
switch) for 30 seconds, then turn back on.
Each button must be touched within 30 seconds of the others.
To relight, touch any button again or open the door and unlock.
Clean the air gap. See the Care and Cleaning section.
Refer to the Installation Instructions for proper drain line
installation.
Finish
Quantum
®
have been approved for
Finish
Jet-Dry
Rinse Aid
®
®
Platinum™
®
Dishwasher Cleaner
and
®
®
®
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