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Troubleshooting
Symptom
3. (Continued)
f. High limit switch is defective or
has reached its maximum
temperature.
4. Frequent pilot
a. Pilot flame may be too high or
outage problem.
too low, or blowing (high),
causing pilot safety to drop out.
5. The pilot and main
a. No LP in tank.
burner extinguish
b. Inner vent pipe leaking exhaust
while in operation.
gases back into the system.
c. Horizontal vent improperly
pitched.
d. Glass too loose and air tight
packet leaks in corners after
usage.
e. Bad thermopile or
thermocouple.
f. Improper vent cap installation.
6. Glass soots.
a. Flame impingement.
b. Improper venturi setting.
f i r e - p a r t s . c o m
c. Debris around venturi.
7. Flame burns blue
a. Insufficient oxygen being
and lifts off burner.
supplied.
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356,
5341794, 5347983, 5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481,
6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940, 6748942, 6769426, 6774802, 6796302, 6840261, 6848441,
6863064, 6866205, 6869278, 6875012, 6880275, 6908039, 6919884, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia) 780250, 780403, 1418504 or other U.S. and foreign
patents pending.
38
(continued)
Possible Cause
Quadra-Fire, a brand of Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114
Printed in U.S.A. • Copyright 2006
Quadra-Fire Village Collection • QVI30, QVI35 • 340-901EF Rev. B • 2/06
Corrective Action
Allow the unit to cool. If the burner remains lit after the fireplace warms
up, the switch is good.
Clean and adjust the pilot flame for maximum flame impingement on
thermocouple. Follow lighting instructions carefully.
Check the LP (propane) tank. Refill the fuel tank.
Check for gas leaks.
The horizontal vent cap should slope down only enough to prevent any
water from entering the unit. The maximum downwards lope is 1/4 inch.
Tighten the corner.
Replace if necessary.
Check for proper installation and freedom from debris or blockage.
Adjust the log set so that the flame does not excessively impinge on it.
Adjust the air shutter located on the control panel.
Inspect the opening at the base of the burner. NO MATERIAL SHOULD
BE PLACED IN THIS OPENING.
Ensure that the vent cap is installed properly and free of debris. Ensure
that the vent system joints are tight and have no leaks.
Ensure that no debris has been placed at the base of, or in the area of
the air holes in the center of the base pan beneath the burner.
Ensure that the glass is tightened properly on the unit, particularly on top
corners.
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