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Wait until the freezer has reached the recommended temperature before putting the food back
in it.
Refreezing a thawed product encourages the spread of bacteria. This may become a health hazard
if the bacteria that spreads are pathogens, as these may cause more or less serious food poisoning
depending on the type of bacteria involved. If in doubt, cook the food involved.
Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved after
sales service or a qualified professional.
Problem
Appliance does
not work.
Appliance
freezes or cools
too much.
Food is not
frozen enough.
Heavy
build-up
of frost on the
door seal.
Water on the
floor.
Appliance
surfaces are hot
when in use.
Unusual noises
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the anomaly, only call our approved
after sales service or a qualified professional.
Possible cause
The temperature knob is set to "0" or
"Off".
The power cord is not plugged in or is
loose.
Fuse has blown or is defective.
Outlet is defective.
Temperature is set too cold
Temperature is not properly set.
Door was open for an extended
period.
A large quantity of warm food was
placed in the appliance within the last
24 hours.
The appliance is near a heat source.
The door seal is not sealing.
Water drain hole is blocked.
This is normal. Heat exchanger parts
are located in the sidewalls.
The appliance is not level.
The appliance is touching the wall or
other objects.
A component, e.g. a pipe, on the rear
of the appliance is touching another
part of the appliance or the wall.
Solution
Set the knob to a different position to switch the
appliance on.
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired by an
electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location section
Carefully warm the leaking sections of the door
seal with a hair dryer (on a cool setting). At the
same time, handle the heated door seal with
your hands to ensure that the appliance seals.
Please refer to the "Care and cleaning" section.
Wear gloves when touching the sidewalls if
necessary.
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the component out
of the way.
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