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Need Help Casting? Start here!
Scanning QR code fail
• We recommend for you to scan the QR Code once more. If you cannot scan it successfully,
you may need to try a specific QR code scanning APP to help.
• Alternatively, you can go into "SETTINGS menu/WiFi setting" to connect the SingCast unit to
your WiFi network directly.
No Internet connection
• Ensure the unit is in SingCast mode.
• Ensure the input WiFi password is correct.
• Ensure the SingCast unit is not too far from your router (recommended maximum 10 meters).
If the WiFi signal level is weak, we recommend that you relocate the SingCast unit closer to
the router.
• Please check out below compatible WiFi security list. WPA, WPA-PSK, WPA2, WPA2-PSK,
WPA3, WEP 64bit & 128bit, IEEE 802.11x and IEEE 802.11i.
• Depending on the brand of your router, if you still cannot connect to the router with WPA3
or lower security standard, you are recommended to factory reset your router. *Make sure
you have written down your existing customized SSID name and password. This will help in
reconnecting your previously connected devices and revert to your previous WiFi security
settings.
• If the Singing Machines unit's WiFi is connected to the router successfully. But you still cannot
connect to the internet. You might need to check for any internet connection problems on
your router. Or check out the router's settings to verify if the unit is blocked from going online.
You are highly recommended to refer your router's instruction manual.
• To ensure the unit's WiFi function works fine, you can connect your unit's WiFi to your mobile
device's hotspot with data service to verify. Make sure you have a second mobile device
providing hotspot to cast the video.
Cannot find the SingCast unit on your Karaoke app casting list / No Casting video to TV
• Ensure both the SingCast unit and your mobile device are connected to the same WiFi network.
• If SingCast does not appear as a casting option, check advanced security settings to enable
DLNA.
• If you are connecting a router with Mesh function, you need to make sure "Access Intranet"
function is enabled.
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