Troubleshooting Guide
The Music is not available on the unit after successfully connecting the Bluetooth
• Ensure your Bluetooth device can support the A2DP Bluetooth profile.
• The volume on the external Bluetooth device is set to low or muted; raise as desired.
Failed to connect to the Wifi network
• The unit is not within the WiFi signal range.
• Ensure you have entered the correct password.
• Check the mobile device and unit are using the same WiFi network.
• WPA3 security settings can cause connection issues. If you have WPA3 security, we
recommend lowering to WPA2 or lower. Or contact us for further help.
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