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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Error Code Appears in Display (for 2 and 3 digit displays)
Once any possible issues are corrected, touch the Power button once to clear the code. Reselect and restart the cycle.
"Sd" or "Sud"
(excess suds) appears
in display
"dEt" (Detergent)
appears in display
(on some models)
Lo followed by FL or F8
followed by E1
or
Lo followed by FL or F08
followed by E01
(water supply error)
appears in display
F9 followed by E1
or
F09
E01
followed by
(drain pump system
error) appears in display
F5 followed by E2 or
F05
E02
followed by
(door will not lock)
appears in display
"rL"
(remove load)
appears in display
All manuals and user guides at all-guidesbox.com
Possible Causes
Excessive suds in washer. Washer
is running a suds reduction routine.
The dispenser cartridge is not
detected.
Check for proper water supply.
Check for proper inlet hoses.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4
1
(114 mm).
Not using HE detergent or using too
much HE detergent.
Washer door not locking.
Load detected in drum during Clean
Washer with affresh
cycle.
®
Allow the washer to continue. Use only HE detergent. Always
follow the detergent manufacturer's instructions to determine
the amount of detergent to use, and base detergent quantity
on load size. Not all detergents labeled as High Efficiency
are identical in formulation and their ability to reduce suds.
For example, natural, organic, or homemade HE detergents
may generate a high level of suds. If you use one of these and
see a "SUD" error code appear in the display, consider using
a different HE detergent.
Touch WATER HARDNESS to change water hardness to "soft."
Ensure the dispenser cartridge is inserted correctly and the
dispenser drawer is shut completely. For single-load doses
of detergent when cartridge has been removed, ignore
this message.
Unit will drain for 8 minutes while door remains locked. The
drain cycle must be allowed to complete or the error code
cannot reset. When complete, touch the Power button once to
clear the code. Then touch the Power button again to restart
washer. If code appears again, call for service.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
If used, auto shut off connectors and hoses must be properly
installed and in working order.
Use only manufacturer's recommended inlet hoses.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
⁄
"
2
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Touch the Power button to cancel the cycle. Check that the
door is closed completely and latching. Check for items in
the washer drum that may be keeping the door from closing
completely.
Remove items from washer drum and restart Clean Washer
with affresh
cycle.
®
Solution
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