PROBLEM
THE HEAT PUMP
• Not plugged in, the instructions in "Initial
DOES NOT TURN
Operation" section were not followed.
ON AND LED
• RCD is not "RESET".
• RCD and/or house circuit breaker
DISPLAY IS BLANK.
tripped.
THE HEAT PUMP
• On/Off button not responding.
DOES NOT TURN
ON AND LED
DISPLAY SHOWS
"OFF".
THE HEAT PUMP
• The 1 to 2 minutes "Time Delay"
required for the unit to start have not
DOES NOT START
AND LED DISPLAY
elapsed. See "Time Delay" section.
SHOWS ACTUAL
• Water temperature is greater than or
WATER
equal to set temperature.
TEMPERATURE.
THE HEAT PUMP
• Make sure air is blowing out from the
IS RUNNING BUT
fan front grid side of the heat pump.
THE WATER IS NOT
• The heat pump was just installed.
HEATING.
• Pool water has significantly cooled
down since the last heat pump use.
• Ambient temperature too low.
• Temperature set too low.
• Evaporator fins dirty.
• Water flow rate has decreased.
• Refrigerant gas pressure lower.
• Compressor failure.
WATER LEAKS
• Probable accumulation of condensation.
FROM THE HEAT
• Possible water leak from the water
PUMP.
exchanger or from hydraulic unit
connection devices.
• Installation, service and maintenance must be performed by qualified
technician.
• If you continue to experience difficulty, please contact our Consumer
Service Department for assistance. See separate "Authorized Service
Centers" sheet.
TROUBLESHOOTING
CAUSE
IMPORTANT
SOLUTION
• Follow the instructions in "Initial Operation" section.
• Reset the RCD, see "Electrical Connection" section.
• Contact a qualified electrician to identify and correct the
fault in the electrical line and socket.
• Press the On/Off button firmly few times.
• Contact qualified technician to replace the Controller Unit
Panel.
• Wait until the 1-2 minutes have elapsed. See "Time
Delay" section.
• The unit will start when the water temperature is lower
than the set temperature.
• On the opposite side(in Cooling mode), the unit will
start when the water temperature is higher than the
set temperature.
• Make sure adequate air circulation; see "Location and
Space Requirement" section.
• 24 – 48 hours may be required to reach the set
temperature. Put a solar pool cover over the pool.
• 24 – 36 hours may be required to reach the set
temperature. Put a solar pool cover over the pool.
• Wait until ambient temperature rises to start the heat
pump.
• Increase the temperature setting and put a solar pool
cover over the pool.
• Clean the evaporator fins.
• Check circulation line, bypass kit for leakage and clean
the filter media.
• See "Refrigerant Gas Pressure Verification" section.
Contact qualified technician to refill refrigerant.
• Contact qualified technician to check compressor
connection. Replace compressor and/or PCB.
• Stop the heat pump for 1 hour, if the leak stops, this is
normal condensation.
• Make sure all hoses, pipes, bypass kit are securely
connected and tightened.
EN
EN