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Overview
Video Keypad Setup
Charge the Battery
Download the myQ App
Get Connected
Install Mounting Bracket
Secure to Mounting Bracket
Using Your Video Keypad
Video Storage Plan
Additional Resources
Troubleshooting
Video Keypad Setup
Charge the Battery
Detach the back cover of your Video Keypad, remove the battery by pushing the
battery's bottom tab up, and remove the protective cover.
Plug the battery into a USB power source using the cable provided. Please fully charge
the battery before setting up your Video Keypad. The battery is fully charged and ready
to use when the LED light on the battery changes from red to green.
NOTE: Charging your battery can take up to 10 hours.
Re-insert the battery and attach the back cover. The cover will click into place once
secure. Your device will begin to power on and the Video Keypad's LED indicator will
cycle through multiple colors during the reboot sequence before flashing blue.
Download the myQ App
The myQ mobile app will guide you through setting up your Video Keypad. With your
smart phone, download myQ by either:
• Scanning the second QR code on the packaging insert
• Searching for "myQ" in your phone's app store
• Visiting myQ.com/app on your phone's browser
Have your Wi-Fi password available before proceeding.
Get Connected
To connect your Video Keypad, stay near your installed garage door opener. Do not
mount the keypad until a later step.
In the myQ app, select the
When prompted, select Video Solution, followed by Video Keypad, and follow the
in-app instructions.
Once you've completed setup within the app, let's verify your keypad is connected
to your opener and able to operate the garage door:
• Enter the PIN you created on your keypad
• Press the Home Button
• Confirm the door has moved
icon from the home screen and select Device.
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