SOUNDMASTER IR1500 Manuel D'instructions page 32

Problem
Cannot connect
to Wi-Fi network
If your radio can
connect to the
network
successfully,
but is unable to
play particular
stations
No DAB/FM
reception
DAB/FM Radio
reception is
poor
No sound
Wörlein GmbH
Gewerbestrasse 12
D 90556 Cadolzburg
Germany
The current instruction manual can be downloaded from
Technical changes and misprints reserved Änderungen und Druckfehler vorbehalten
Copyright by Woerlein GmbH, 90556 Cadolzburg,
Duplication only with permission of Woerlein GmbH
TROUBLE SHOOTING
Cause
Network down
Router restricts access
to listed MAC
addresses
Insufficient Wi-Fi signal
strength
Unknown encryption
method
Firewall preventing
access
Tel.: +49 9103 71 67 0
Fax.: +49 9103 71 67 12
Email: service@soundmaster.de
Web: www.soundmaster.de
➢ Confirm that a Wi-Fi or Ethernet Wired connected PC can
access the internet (i.e. can browse the web) using the same
network.
➢ Check that a DHCP server is available, or that you have
configured a static IP address on the radio.
➢ Check that you firewall is not blocking any outgoing ports. As
a minimum the radio needs access to UDP and TCP ports
80,443 and 8008, DNS port 53.
Obtain the MAC address from Configuration > Information >
Network
> Wi-Fi MAC and add to the allowed equipment list on your
access point. Note: The radio has separate MAC addresses for
wired and wireless networks;
➢ Check distance to router; see if a computer can connect to
the network in this location
➢ Optimize the distance of the router 's location
Change encryption method on router. The radio supports WEP,
WPA, WPA2
Windows Media Player: varies —non- Microsoft firewalls may
require configuration for UPnP.
➢ The station is not broadcasting at this time of the day
(remember it may be located in a different time zone).
➢ The station has too many people trying to attach to the radio
station server and the server capacity is not large enough.
➢ The station has reached the maximum allowed number of
simultaneous listeners.
➢ The link on the radio is out of date. This is updated
automatically every day, so the next time you turn on the link
will be recognised.
➢ Please carry out "Factory Reset" on the radio and extend the
antenna.
➢ Move the radio close to the window.
➢ Please check that the aerial is extended for the maximum
signal strength and improved reception.
➢ Check that you do not have other electrical equipment too
close to your radio, causing interference.
➢ Adjust the volume using the Tune/Select knob.
➢ Please check that the mains power lead is connected at the
back of the radio and the mains power wall socket is
switched on.
www.soundmaster.de
www.soundmaster.de
14
IR1500SI / English Instruction Manual
Solutions