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Problem
Solution
Air conditioner
Dirty air filter- air restricted. Clean air filter.
turns on and
Outside temperature extremely hot. Set FAN speed to a higher
off rapidly.
setting to bring air past cooling coils more frequently.
Check for potential obstructions blocking the outdoor intake/
exhaust. Clear any obstructions.
Air movement sound. This is normal. If too loud, set to a slower FAN setting.
Noise when
Window vibration - poor installation. Refer to installation
unit is cooling.
instructions or check with installer.
Water dripping
Improper installation. Tilt air conditioner slightly to the outside to
INSIDE when
allow water drainage.
unit is cooling.
Refer to installation instructions - check with installer.
Water dripping
Unit removing large quantity of moisture from humid room. This is
OUTSIDE when
normal during excessively humid days.
unit is cooling.
Remote sensing
Remote control not located within range. Place remote control
deactivating
within 26 feet & 180°, radius of the front of the unit, and pointed
prematurely
in the general direction of the air conditioner unit.
(some models).
Remote control signal obstructed. Remove obstruction.
Room too cold.
Temperature setting too low. Increase temperature setting.
Noise when
A "da-da" sound may occur for thirty seconds when the unit is
unit starts.
turned on due to the compressor starting. It is normal.
Window does
Ensure that the "U-shaped" slot is in line with the window, if not,
not insert into
align the slot with the window.
the U-shaped
Ensure that the unit is not slanted too much to cause interference
slot.
with the top of the unit. Reference the installation instructions for
more information.
Unit will not
For additional support and troubleshooting tips, follow the link in
connect to
this QR code:
WiFi or App
does not work
(some models).
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