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2. Dust is poorly removed. Possible causes and solutions: Make sure that the
filter surface is not clogged and that there are no obstructions preventing air
intake or discharge.
3. The device makes a loud noise. Possible causes and solutions: Make sure that
nothing is stuck in the fan, and that the purifier is not tilted. If the noise is still
too loud, try to reduce the fan speed using MODE button. Also, use Sleep
Mode to operate the purifier at night.
4. Unpleasant odor coming out from the purifier. If the device emits a plastic
smell during the first few hours of operation, this is deemed to be normal.
However, the device may also emit an unpleasant odor when the filter is
clogged. In this case, the filter must be cleaned or replaced. If you smell
burning, unplug the purifier immediately. Then, contact our Support Dept or
the Seller of the device for assistance.
5. The filter change LED is blinking after the filter was replaced or cleaned.
Possible causes and solutions: Press and hold the UV/FILTER button for at
least 7 seconds. The filter replacement timer will restart, and the indicator
will turn off.
ATTENTION! If your problem persists, please contact your local supplier or the
service center for support. Please do not disassemble the device or try to repair
it on your own.
Connection to the AENO mobile app
ATTENTION! Please make sure that your phone is connected to a 2.4 GHz
Wi-Fi network as 5 GHz networks are not supported by the device.
• Connect the device to a power supply and turn it on.
• Download the AENO mobile app from Google Play or the App Store and
create a new account or log in to your user account.
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