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Troubleshooting
Symptom
Remedy
The connected Bluetooth
• Check whether the connected Bluetooth audio player
audio player cannot be
supports Audio/Video Remote Control Profile (AVRCP).
controlled.
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"PLEASE WAIT"
The unit is preparing to use the Bluetooth function. If the
message does not disappear, turn off and turn on the unit,
then connect the device again.
"NOT SUPPORT"
The connected phone does not support Voice Recognition
feature or phonebook transfer.
"NO ENTRY"
There is no registered device connected/found via
Bluetooth.
"ERROR"
Try the operation again. If "ERROR" appears again, check if
the device supports the function you have tried.
"NO INFO"/"NO DATA"
Bluetooth device cannot get the contact information.
"H/W ERROR"
Reset the unit and try the operation again. If "H/W ERROR"
appears again, consult your nearest service center.
"SWITCHING NG"
The connected phones might not support phone switching
feature.
The Bluetooth connection
Delete the unused registered Bluetooth device from the
between the Bluetooth
unit. (Page 21)
device and the unit is
unstable.
No response from Alexa
Amazon cloud was unable to analyze the voice input.
after the voice input.
Wrong response from
Alexa misunderstood what was said or did not catch
Alexa.
the entire request or sentence spoken. Please try again.
(Page 25)
Symptom
Remedy
"DISCONNECTED"
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 17)
Not able to connect or
• Be sure the audio device is connected via Bluetooth. Select
reconnect to Alexa mobile
the audio device from [AUDIO SELECT] in [BT MODE].
application.
(Page 21)
• Perform the one-time setup process again. See "Setup for
the first time" on page 24.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure ALEXA source or iPod BT source
is selected.
Not able to exit from
It may take some time for the unit to exit the "TALKING"
"TALKING" screen after
screen. Press
ending the call.
control screen.
Not able to go to
• Disconnect and connect the Bluetooth connection again.
"LISTENING" screen after
(Page 17)
activated Alexa.
• Disconnect and connect the Alexa connection again.
(Page 24)
• Turn off the unit for about 10 seconds, then turn on the
unit and try again.
If you have any troubles, try the following:
1
Check TROUBLESHOOTING
2
Reset the unit (page 4)
3
Contact (USA only)
Call: 1-800-252-5722 ( or ) visit: <https://www.jvc.com>
to return to the previous source
39
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