12 Troubleshooting and error messages
12.1 Error messages
Message
Failed to connect
Format error
Network error
Network not ready
Network timeout
No UPnP media found
Service not available (DAB)
Unauthorised
Update failed
12.2 Troubleshooting
Problem
FM: Hiss
DAB: burbling/intermittent
cut-out
DAB: 'No stations available'
message
Cannot connect to network
Description
Correct key entered,
But router rejects request
Cannot recognise file format -
independent of network
Problem past router -incor-
rect data being received from
network
Problem with connection to
router
Problem past router - no
response being received from
network
No UPnP servers found
No DAB reception
Access not granted by UPnP
server
Software upgrade failed
Cause
Low signal strength
Low signal strength
Network down
Example
MAC filtering enabled on router
Received .wma, but found that the
stream wasn't WMA when trying to
decode
Data obtained from server is
unreadable.
Router switched off
Streaming IR station and suddenly
station becomes unavailable
Allow access for R4 in UPnP server
settings
Solutions
Check/move antenna
Move radio
Rescan local (high-strength) stations only
As above then rescan stations.
Check that network is working between a
computer and the router
UK
53