Problem
The machine does not turn on.
The pump is very noisy.
The coff ee is too cold.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The coff ee is brewed too fast,
crema does not form.
Coff ee is not brewed or brewed
in drips only.
Coff ee fl ows out of the edges.
Please contact the customer service for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
Possible Causes
The machine is not connected to the
electrical network.
No water in the tank.
The "machine ready" light (20) was off
while switching the selection knob (17) to
the "
" position.
The fi lter holder is not inserted for
preheating (Section 5).
The cups are cold.
Not suitable milk: Powdered milk or low-
fat milk has been used.
Dirty Pannarello.
No steam left in the boiler.
There is too little coff ee in the fi lter
holder.
The grind is too coarse.
Coff ee is old or not suitable.
Old or not suitable pod.
One component missing in the fi lter
holder.
No water.
The grind is too fi ne.
Coff ee pressed in the fi lter holder.
There is too much coff ee in the fi lter
holder.
Knob (3) is open.
The machine has limescale build-up.
The fi lter in the fi lter holder is clogged.
Not suitable pod.
The fi lter holder is incorrectly inserted in
the brew unit.
The upper edge of the fi lter holder is
dirty.
The pod is inserted incorrectly.
There is too much coff ee in the fi lter
holder.
Solution
Connect the machine to the electrical network.
Refi ll with water (Section 4.4).
Wait until the "machine ready" light (20) turns
on.
Preheat the fi lter holder.
Preheat the cups with hot water.
Use only cold, whole milk.
Clean the Pannarello as described in Section 9.
Prime the circuit (Section 4.5) and repeat the
steps described in Section 8.
Add coff ee (Section 5).
Use a diff erent blend (Section 6).
Use a diff erent blend (Section 6).
Change the pod.
Make sure that all components are present and
properly installed.
Refi ll with water (Section 4.4).
Use a diff erent blend (Section 6).
Shake the ground coff ee.
Reduce the quantity of coff ee in the fi lter holder.
Close knob (3).
Descale the machine (Section 10).
Clean the fi lter (Section 9).
Change type of pod.
Insert the fi lter holder correctly (Section 5).
Clean the rim of the fi lter holder.
Insert the pod correctly. Make sure it does not
come out of the fi lter holder.
Reduce the quantity of coff ee using the measuring
scoop.
• 15 •