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Troubleshooting
If your device no longer functions properly, exhibits damage or requires a spare part,
please contact our customer service centre. For your own safety, do not perform
any repairs yourself. The following table gives you tips on how to resolve minor
problems yourself.
Problem
The vacuum
cleaner has no
suction power.
The suction power
is weak.
The device emits
dust when vacu-
uming.
The power cord
cannot be wound
up completely.
An unpleasant
odour develops
when vacuuming.
Technical data
Voltage supply: 220 – 240 V ~ 60 Hz
Output: adjustable up to max. 850 W
Potential cause/solution/tips
•
Is the mains plug not correctly connected with the socket?
Correct the position of the mains plug.
•
Is the socket defective? Try another socket.
•
Check the fuse for your mains connection.
•
Are the filters plugged? Clean the dust and exhaust filter.
•
Is the auxiliary air valve on the handle open? Close it.
•
Is the dust bin too full? Empty the bin.
•
Are the filters very dirty? Clean them.
•
Is the nozzle, telescoping tube or suction hose plugged?
Turn the device off, pull the mains plug out of the socket
and remove the obstruction (also see chapter "Assem-
bly").
•
Has the dust bin not been closed properly and/or is it not
(properly) inserted in the device? Correct this.
•
The cord has not been properly wound up in the device.
Pull it out somewhat and then push the button for engag-
ing the cord winder again.
•
Are you using the device for the first time? An odour
often develops when using new devices for the first time.
The odour should disappear once you have used the de-
vice a few times.
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