Problem
Intensity select:
after pressing
the coffee
button twice, I
do not get a
stronger coffee.
I cannot open
the lid.
The coffee
machine
produces less
coffee than
before.
I cannot close
the lid properly.
The coffee is
not strong
enough.
The coffee is
too strong.
Water leaks
from the coffee
machine.
Possible cause
You have pressed
the coffee button
twice too fast or
you have waited
longer than 3
seconds after
pressing the
button for the first
time.
A temporary
vacuum has
developed under
the lid.
Perhaps the sieve
in the center of the
pod holder is
clogged.
Perhaps you have
pressed the 1-cup
or 2-cup button
twice.
Perhaps a used
coffee pod is
sticking to the
water distribution
disk.
You may not have
used the right
number of pods or
may have pressed
the wrong button.
The pod(s) may
not have been
placed in the pod
holder properly.
You may have
used the same pod
twice.
Perhaps you need
a different flavor.
Perhaps you have
not discovered the
new strength
select feature to
brew a short strong
coffee.
Perhaps you need
a different flavor.
You have not
closed the lid
properly.
You overfilled the
water reservoir.
The sieve in the
center of the pod
holder may be
clogged.
The sealing ring
may be stuck
under the edge of
the distribution
disk.
Water drops on the
worktop may be
the result of
placing the water
reservoir or
removing and
removing used
pod(s).
The machine has
been stored in a
room that was not
frost-free.
Solution
You can preheat the
coffee machine and cup
by brewing a cup of hot
water first without placing
a coffee pod in the pod
holder.
Pressing the coffee
button twice to get a
stronger coffee is
possible within a time
frame of 3 seconds. The
indicator light shines less
bright when the strength
selection is successful.
Switch off the coffee
machine. Pull up the lever
and wait 24 hours before
you open the lid. You may
need to use some force.
Always make sure the
pod holders are clean
and the sieve is not
clogged to prevent
vacuum.
If the sieve is clogged, use
a dishwashing brush to
unclog the sieve. If you
cannot unclog it properly
with the dishwashing
brush, put the pod holder
in the machine and
descale the machine.
Descale the machine (see
chapter 'Descaling').
This new SENSEO
machine offers you more
choice as it has extra
strength select settings.
Next to the long, smooth
SENSEO coffee, you can
also choose to brew a
short strong SENSEO
coffee by simply pressing
the button twice.
If this is the case, remove
the used pod.
Use 1 pod in combination
with the 1-cup pod holder
and the 1-cup button. Use
2 pods in combination
with the 2-cup pod
holder and the 2-cup
button.
Place the coffee pod(s)
properly in the center of
the pod holder, to
prevent water from
escaping along the edge
of the pod(s). When you
use two coffee pods on
top of each other, make
sure that the convex
sides of both pods point
downwards and press the
pods lightly into the pod
holder. Make sure that
the coffee in the pod is
distributed evenly.
Place a new pod in the
pod holder to brew a
fresh cup of coffee.
If you prefer a more
robust flavor, SENSEO®
coffee pods with a
stronger blend are
available.
This new SENSEO
machine offers you more
choice as it has extra
strength select settings.
Next to the long, smooth
SENSEO coffee, you can
also choose to brew a
short strong SENSEO
coffee by simply pressing
the button twice.
If you prefer a milder
flavor, SENSEO® coffee
pods with a milder blend
are available.
Close the lid properly and
lock the lever.
Do not fill the water
reservoir beyond MAX
level.
Check the pod holder. If
the sieve is clogged, use a
dishwashing brush to
unclog the sieve. If you
cannot clean it properly
with the dishwashing
brush, put the pod holder
in the machine and
descale the machine (see
chapter 'Descaling').
Check if the sealing ring is
stuck under the edge of
the distribution disk. If it
is, pull it out from under
the distribution disk
carefully.
Check if the water drops
on the countertop are not
the result of placing or
removing the water
reservoir or removing
used coffee pods. Make
sure that you do not
remove the water
reservoir when the coffee
machine is heating up.
This may cause water
that normally ends up in
the water reservoir to leak
out of the machine.
In all other cases, call
1-866-4 Senseo
(1-866-473-6736) for
assistance or visit our
website at
www.senseo.us.
For assistance, call
1-866-4 Senseo
(1-866-473-6736) or visit
our website at
www.senseo.us.