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Troubleshooting
If there are any problems during operation, please refer to the following table. If
problems cannot be solved as indicated under Solution, please contact your
manufacturer.
Problem
Product does
not function.
No Sound
Poor audio
quality with
Bluetooth
nection.
No Bluetooth
connection.
_PPA401BT-B_190412_V02_HR.indb 29
Possible causes
• Battery empty.
• Volume is very low.
• External device is muted.
• Poor Bluetooth
tion.
con-
®
• The external device does
®
not support the profiles
for this product.
• Bluetooth
disable.
• Paired with another
device already.
Solution
• Recharge batteries.
• Adjust the volume.
• Check and turn off mute
recep-
• Move both devices
®
• Try to pair with another
• Enable the Bluetooth
function is
®
• Unpair the other device.
on the external device.
closer together or
remove any obstacles
between.
external device.
function.
ENGLISH
®
29
12/4/19 3:52 pm